Terms & Conditions
Last updated: October 19, 2026
1. General Information
These Terms & Conditions govern the purchase of products from the NONObags online store.
The NONObags online store is operated by:
NONObags
Legal entity: Kommstuudio OÜ
Registration number: 16677213
Registered address: Erminurme tee 12-8, Tartu, Estonia
Email: info@nonobags.com
By placing an order through our online store, customers agree to these Terms & Conditions, without prejudice to their mandatory statutory consumer rights.
NONObags reserves the right to update these Terms & Conditions in accordance with applicable legislation.
The terms applicable to an order are those in effect at the time the order is placed.
2. Products and Prices
All products available for purchase are displayed in the NONObags online store.
Product descriptions, specifications, materials, colors, and prices are provided on the respective product pages.
We make reasonable efforts to ensure that all product information is accurate and up to date.
Please note that product colors may vary slightly depending on your device’s screen settings.
All prices are displayed in euros (EUR) and include applicable VAT unless otherwise stated.
Delivery costs are calculated separately and displayed during checkout before the order is confirmed.
NONObags reserves the right to change product prices and availability without prior notice.
Price changes do not affect orders that have already been accepted.
In the event of an obvious pricing error, NONObags will contact the customer to resolve the issue in accordance with applicable law.
3. Placing an Order
To place an order through the NONObags online store, customers must:
- Select the desired products.
- Add the products to the shopping cart.
- Proceed to checkout.
- Enter the required contact, billing, and shipping information.
- Select the preferred delivery method.
- Choose an available payment method.
- Review the order details and total amount.
- Confirm the order and complete the payment.
Customers are responsible for providing accurate and complete information.
Before confirming the order, customers can review the total purchase amount, including applicable delivery charges.
An order confirmation will be sent to the email address provided during checkout.
The sales contract becomes effective once the payment has been successfully received by NONObags, unless otherwise agreed.
4. Payment Methods
NONObags uses Montonio as its payment service provider.
Available payment methods may include:
- Secure online bank payments
- Visa and Mastercard payments
- Other payment methods supported by Montonio and displayed during checkout
All payments are processed through secure payment environments.
NONObags does not store customers’ complete payment card details or online banking credentials.
Payment processing is subject to the applicable terms and security requirements of the payment service provider.
After completing an online bank payment, customers should return to the NONObags website to ensure that the transaction is properly registered.
The available payment methods are displayed during checkout.
5. Shipping and Delivery
5.1 Delivery Destinations
NONObags delivers products to selected European countries.
Available shipping destinations are displayed during checkout.
Delivery availability may vary depending on the destination.
5.2 Delivery Methods
Orders are shipped using DPD delivery services.
Depending on the destination, available delivery methods may include:
- DPD parcel lockers and pickup points
- DPD courier delivery
Available shipping methods are displayed during checkout.
5.3 Shipping Costs
Shipping costs depend on the delivery destination and selected delivery method.
The applicable shipping fee is displayed during checkout before the order is confirmed.
Shipping costs are paid by the customer unless free shipping is explicitly offered.
Any applicable free shipping promotions will be displayed on our website.
5.4 Delivery Times
Estimated delivery times are:
Estonia: Generally within 5 business days after the sales contract becomes effective.
Other European destinations: Generally within 21 calendar days after the sales contract becomes effective.
These delivery times are estimates and may vary depending on the destination, product availability, and circumstances beyond our reasonable control.
If delivery is delayed, NONObags will notify the customer as soon as reasonably possible.
Nothing in these Terms & Conditions limits the customer’s mandatory statutory rights concerning delivery delays.
5.5 Customs Duties and Import Taxes
For deliveries outside the European Union, additional customs duties, import taxes, or other charges may apply.
Unless otherwise expressly stated during checkout, such charges are the responsibility of the customer.
Customers are responsible for checking applicable import requirements in their country.
Any customs-related charges and responsibilities will be communicated in accordance with applicable consumer protection laws.
6. Product Availability
NONObags makes reasonable efforts to ensure that products displayed in the online store are available for purchase.
However, in exceptional circumstances, a product may become unavailable after an order has been placed.
If NONObags is unable to fulfill an order due to stock shortages or other reasons, we will contact the customer as soon as possible.
If the order cannot be fulfilled, any payments received for the unavailable products, including applicable delivery costs, will be refunded without undue delay and no later than 14 days after notifying the customer.
7. Right of Withdrawal and Returns
Customers purchasing products as consumers have the right to withdraw from a distance sales contract within 14 days of receiving the goods, without providing a reason.
This right applies in accordance with applicable European Union consumer protection legislation.
The statutory right of withdrawal generally does not apply to purchases made by legal entities.
7.1 How to Request a Return
To exercise your right of withdrawal, please contact us at:
info@nonobags.com
Your withdrawal request must be submitted within 14 days of receiving the goods.
Please include:
- Your name
- Order number
- Product you wish to return
- A clear statement that you wish to withdraw from the purchase
You may also use the model withdrawal form provided at the end of these Terms & Conditions.
7.2 Returning Products
After notifying NONObags of your decision to withdraw from the contract, you must return the products within 14 days.
Products must be securely packaged to prevent damage during transportation.
Customers may inspect and handle products to the extent necessary to establish their nature, characteristics, and functioning, as they would be permitted to do in a physical store.
Customers may be responsible for any diminished value resulting from handling beyond what is necessary for this purpose.
7.3 Free Returns
NONObags covers the direct return shipping costs for returns made under the 14-day right of withdrawal.
To arrange a free return, please contact:
info@nonobags.com
Our customer service team will provide the necessary return instructions.
Customers should follow the provided return instructions to ensure that the return shipment is arranged correctly.
7.4 Refunds
When a customer exercises the statutory right of withdrawal, NONObags will reimburse the payments received under the contract, including the cost of standard delivery.
Additional costs resulting from the customer’s choice of a delivery method more expensive than the least expensive standard delivery option offered by NONObags are not refundable.
Refunds will be made without undue delay and no later than 14 days after receiving the withdrawal notification.
NONObags may withhold reimbursement until the returned products have been received or the customer has provided evidence of having sent them back, whichever occurs first.
Refunds will be issued using the same payment method used for the original transaction, unless otherwise expressly agreed.
No additional fees will be charged for the refund.
7.5 Exceptions to the Right of Withdrawal
The right of withdrawal may not apply to certain products or transactions specified by applicable law.
For example, it may not apply to products made to the customer’s specifications or clearly personalized, where the relevant legal conditions are met.
Any applicable exceptions will be communicated before purchase.
8. Defective Products and Consumer Complaints
NONObags is responsible for ensuring that products comply with the sales contract and applicable consumer protection requirements.
Consumers have statutory rights concerning defective or non-conforming products.
8.1 Legal Guarantee
NONObags is responsible for defects or lack of conformity that existed when the goods were delivered and become apparent within two years of delivery, in accordance with applicable law.
Where a lack of conformity becomes apparent within one year of delivery, it is generally presumed to have existed at the time of delivery, unless this presumption is incompatible with the nature of the goods or the defect.
This does not limit any more favorable mandatory consumer rights that may apply.
8.2 Reporting a Defect
If you discover a defect or believe that a product does not conform to the sales contract, please contact us at:
info@nonobags.com
Please provide:
- Your name and order number
- A description of the issue
- Photographs of the defect, if available
Consumers should notify NONObags of a defect within two months of discovering it, where this requirement applies under relevant law.
8.3 Remedies for Defective Products
If a product is defective or does not conform to the sales contract, the customer may be entitled to:
- Repair of the product
- Replacement of the product
- A proportionate price reduction
- Termination of the contract and a refund, where legally permitted
Remedies are provided in accordance with applicable consumer protection legislation.
Where NONObags is responsible for the defect, the customer will not be charged for the legally required remedy.
8.4 Complaint Response Time
NONObags will respond to consumer complaints in writing or in a format that can be reproduced in writing within 15 days.
If a complaint cannot be resolved within this period, we will inform the customer of the delay and the reasons for it.
9. Liability
NONObags is responsible for fulfilling its obligations under the sales contract in accordance with applicable law.
We are not responsible for damage resulting from improper use of products, normal wear and tear, or circumstances outside our reasonable control, except where liability cannot legally be excluded.
Nothing in these Terms & Conditions limits or excludes any mandatory statutory consumer rights.
10. Personal Data Protection
NONObags processes customers’ personal data in accordance with the General Data Protection Regulation (GDPR) and applicable Estonian legislation.
Personal information is used for purposes including:
- Order processing
- Payment processing
- Product delivery
- Customer communication
- Compliance with legal obligations
Additional information about personal data processing, cookies, and marketing technologies is available in our Privacy Policy.
For privacy-related inquiries, please contact:
info@nonobags.com
11. Dispute Resolution
We aim to resolve customer complaints fairly and efficiently.
If you have a complaint regarding a product or service, please contact us first:
Email: info@nonobags.com
We will make reasonable efforts to resolve the matter directly.
If a dispute cannot be resolved through communication with NONObags, consumers may have the right to seek assistance from the competent consumer protection authority or an alternative dispute resolution body.
In Estonia, consumers may contact the Consumer Protection and Technical Regulatory Authority (TTJA).
Consumers may also submit eligible disputes to the Estonian Consumer Disputes Committee.
Cross-border consumers may seek assistance from the European Consumer Centres Network.
Consumers retain the right to bring claims before a competent court.
12. Governing Law
These Terms & Conditions are governed by the laws of the Republic of Estonia.
Where mandatory consumer protection provisions of the customer’s country of habitual residence apply, those rights remain unaffected.
Any disputes arising from purchases made through NONObags will be resolved in accordance with applicable law.
13. Changes to Terms & Conditions
NONObags may update these Terms & Conditions to reflect changes in business operations, applicable legislation, or services.
Updated terms will be published on our website.
Changes will not retroactively affect orders already accepted unless permitted by applicable law.
Customers are encouraged to review these Terms & Conditions before placing an order.
14. Contact Information
For questions regarding orders, shipping, returns, or these Terms & Conditions, please contact:
NONObags
Operated by Kommstuudio OÜ
Registration number: 16677213
Erminurme tee 12-8
Tartu, Estonia
Email: info@nonobags.com